Introduction and Policy Statement

The HealthPro App is a digital platform designed to assist healthcare professionals in managing licenses, tracking educational progress, and accessing telemedicine services. HealthPro relies on verified professional records to validate any personal data submitted while using the app. This data includes official names, license numbers, and professional credentials.

HealthPro is committed to safeguarding your personal data, encompassing both data you submit while using the app and information derived from official professional records. Any data collected is essential for providing services, enhancing user experience, or required by law to support your professional activities. We recognize that your personal data is integral to your identity and property, and we will use it solely as outlined in this privacy policy.

Our data handling adheres to applicable laws, including the Data Protection Act, 2019, and relevant healthcare regulations.

Consent to Collect Personal Data

By using the HealthPro App, you implicitly consent to the collection of data as described in this Privacy Policy. We encourage you to review this policy thoroughly and contact our support team with any questions. Note that the policy may be updated periodically, so please check for revisions regularly.

The Data Protection Act, 2019 grants you rights to be informed of data usage, access your data, object to processing, correct inaccuracies, and request deletion of false data. HealthPro ensures these rights are upheld.

The Data we Collect

We collect data to create your HealthPro account, including contact information and license numbers, enabling access to your professional profile and service verification using official records.

In some cases, you may need to provide your name, license number, and professional photo, or similar details for a colleague or patient you are assisting, with their consent. This is often mandated by healthcare regulations for service provision.

Contact details such as telephone numbers, email addresses, and professional addresses may be required to facilitate communication related to services. This also updates your professional records.

We collect your IP address, browser details, and cookies to improve app performance and accessibility, tailoring the experience to common user preferences.

When contacting customer support, you’ll need to provide identity details, your HealthPro profile information, and a reference number to ensure accurate assistance.

How we use your Information

• Access & Identity Verification: Facilitate registration, service access, and identity confirmation using professional records.
• Security & Monitoring: Track usage to detect threats and optimize performance.
• Communication & Support: Enable effective support and personalized responses.
• User Experience & Personalization: Customize features and notifications to suit your needs.
• Health & Research Insights: Analyze health metrics for trends and policy development.
• Service Improvement: Use data to refine app functionality and introduce enhancements.
• Media Management: Access images, videos, and audio for a seamless user experience.

Our Legal Basis for collecting information

Data collection occurs with your consent, to deliver healthcare services, or to fulfill public interest obligations. This aligns with legal requirements from healthcare regulatory bodies.

Who may receive your data

Your data remains confidential. We may share it only with:

• Healthcare regulatory bodies to provide services or update records.
• Authorized parties via app settings.
• As required by law or legal process.
• Trusted third-party service providers under strict confidentiality agreements.

We do not sell or rent your data for marketing purposes.

Data Retention

Data is retained only as long as necessary for the purposes outlined, or as required by law:

• Professional Records: Stored for regulatory compliance.
• HealthPro Profile Data: Retained while your account is active.
• Feedback Data: Kept for two years.
• Access Log Data: Including IP address, stored for seven days.
• Retention is based on data type, purpose, and legal mandates.

Data Protection

We employ strong security measures:

• Cybersecurity Protocols: Regular testing and updates to protect your data.
• Encryption: Sensitive data is encrypted in transit and at rest.
• Access Controls: Only authorized personnel can access data with authentication.
• Regular Audits: Ongoing assessments to address vulnerabilities.
• Secure Storage: Data is protected on secure servers.

Your Rights and Choices

• Access and Update: Modify your data within the app anytime.
• Opt-Out: Adjust permissions or contact us to limit data collection.
• Data Portability: Request a copy of your data in a readable format.

Correction or Deletion of Personal Data

• Data Correction: Correct inaccuracies; changes to official records follow legal procedures.
• Access to Personal Data: View data under ‘My Account’; updates require password verification.
• User-Initiated Deletion: Request data deletion via support.
• Automatic Deletion: Unused data is deleted per retention schedules.
• Irreversible Deletion: Deleted data is permanently removed.

Permissions

We are asking for the following permissions in the app:

• Camera Permission: Used for camera features in the app like face authentication features.
• Internet Permission: Required for network connectivity.
• Notification Permission: Required so that the user can see the list of requests to which he needs to respond. Like approving and rejecting pre- auth.
• Location Permission: It is required so that the app can validate the practitioner's location that if he is approving or rejecting the request from the required location

Changes to Terms

We may update this privacy policy, with changes effective prospectively. The latest version is available here, with the update date reflecting changes. This policy was last updated on 30/05/2025.